At Bed by Ess, customer satisfaction and quality craftsmanship are important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

You may request a return if:

  • The product delivered is damaged or defective.
  • The product delivered is different from what you ordered.

Note: Return requests must be made within 48 hours after delivery.

To qualify for a return:

  • The item must be unused.
  • The item must be in its original condition.
  • The item must be returned with all accessories and packaging intact.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or special-order furniture (including custom pure mahogany or bespoke hardwood pieces built to your specific dimensions).
  • Products that have been used or damaged after delivery.
  • Items returned after the 48-hour return window.

Refunds

Once the returned item is received, inspected, and approved:

  • A replacement product will be provided, or
  • A refund will be issued where applicable.

Refunds will be processed through the original payment method or an agreed alternative within 7 working days.

Delivery Costs

  • Delivery fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item delivered).

How to Request a Return

To request a return or report an issue with your order, please contact us immediately with your order details and clear photos of the product:

  • 📞 Phone / WhatsApp: 0741 588518
  • 📧 Email: info@bedbyess.co.ke
  • 🌐 Website: bedbyess.co.ke